Privacy Statement
Personal data we collect and process
We process the following categories of personal data:
- Basic information: name, date of birth
- Contact information: address, phone number, email address
- Payment information: Transaction information, means of payment
- Customer history and customer engagement: order and delivery information, cart movements, discount codes, loyalty program information.
- Customer history and customer engagement: active products and agreements, products and services you have had in the past, how much and how often they are used, status of products/services.
- Customer activity: reading and action history from apps, websites or electronic communications we send out. As well as technical information about the devices you use.
In most cases, the personal data is collected directly from you or generated in connection with your use of our services and products.
How we use your personal data
Provision of service/conclusion of an agreement
We use your personal data to fulfill our agreements with you, that is, when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil an agreement with you.
Customer Relationship Management
We use your personal data to manage our customer relationship with you. This could be for example customer service, complaint handling and error correction regarding your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil an agreement with you.
Analysis, business development and improvement of services
We are constantly working to develop and improve our services and products. Much of this work involves analyzing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.
Custom user experience
We adapt the user experience and communication to your customer relationship and for this we use personal data. The legal basis for processing personal data for this purpose is our legitimate interest.
Sales and marketing
We use personal data in connection with the sale and marketing of our products and services, for example by receiving email from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the option to opt out of parts of this processing by, for example, opting out of receiving email from us. In addition to this, we may also ask you for consent to use your personal data for so-called profiling, where we infer interests and needs based on your personal data. The purpose of profiling will be to make our marketing more relevant.
System monitoring, error correction, etc.
We monitor our systems for errors and problems. Part of these processes involves the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.
Security, uncovering sindel and criminal acts
We process personal data in our work to protect our users and ourselves from fraudulent activity, abuse and criminal acts. The legal basis for processing personal data for this purpose is our legitimate interest.
Comply with legal obligations
In some cases, we are required to process personal data for the purposes of other legal obligations. An example of this is information related to sales, which we are obliged to account for and keep in accordance with the Bookkeeping Act. The legal basis for processing personal data for this purpose is that the processing is necessary for the fulfilment of a legal obligation incumbent upon us.
Your rights
If you wish to exercise any of your rights, please contact us at kontakt@solaairshow.no.
Right to access your own information
You can request a copy of any information we process about you. Please contact us at the email address above to exercise your right of access.
Right to rectification of personal data
You have the right to ask us to correct or supplement information that is incorrect or misleading.
The right to erasure of personal data
You have the right to have your personal data erased without undue delay. You can therefore ask us to delete information about yourself at any time. However, please note that information that we are required to retain for other legal obligations (such as the Bookkeeping Act) will not be deleted.
Restriction of processing of personal data
In some situations, you may also ask us to restrict the processing of information about you. You do this by managing consents or reservations in our solutions.
Objecting to a processing of personal data
If we process information about you on the basis of our duties or on the basis of a balance of interests, you have the right to object to our processing of information about you. You do this by managing consents or reservations in our solutions.
Data portability
You have the right to have your personal data disclosed in a structured, commonly used and machine-readable format. Please contact us at the email address above to receive your personal data.
You can complain about our processing of personal data
We hope you will let us know if you think we do not comply with the rules of the Personal Data Act. Please let us know first through the contact or channel you have already established with us. You can also complain about our processing of personal data. You do this to the Data Inspectorate.